Shipping Policy
Effective Date: [01.04.2025]
Website: nabodoy.com
Company: NABODOY AGROTECH PRIVATE LIMITED
This Shipping Policy explains how orders placed on nabodoy.com are processed, packed, shipped, and delivered by NABODOY AGROTECH PRIVATE LIMITED. By placing an order on our website, you agree to this Shipping Policy along with our Terms & Conditions, Privacy Policy, and Return & Refund Policy.
1. Shipping Coverage
We currently accept orders for delivery within serviceable locations in India.
Delivery availability may vary depending on:
- pin code serviceability,
- courier network reach,
- local restrictions,
- weather or transport conditions,
- operational limitations.
Orders for locations that are not serviceable may be declined or cancelled after order review. In such cases, any eligible prepaid amount received for the cancelled order will be refunded in accordance with our refund process.
2. Delivery Regions
Based on the current website setup, deliveries may be handled by region, including:
- West Bengal
- Rest of India
The final availability of delivery to a particular address depends on serviceability at the time of order processing.
3. Order Processing Time
Orders are generally processed only after successful order placement and, where applicable, successful payment authorization.
Unless otherwise stated on the website or product page:
- orders are usually processed within a reasonable business timeframe of 3-5 business days
- processing may take longer during festivals, sales, public holidays, heavy order volumes, stock checks, or operational disruptions.
Order processing means internal review, confirmation, packing, labeling, and handover preparation. Processing time and delivery time are separate.
4. Dispatch of Orders
After processing, the order will be dispatched through our logistics or courier partners, subject to stock availability and delivery feasibility.
We reserve the right to delay dispatch or cancel an order in situations including:
- product unavailability,
- incorrect or incomplete address details,
- payment verification issues,
- suspected fraud or misuse,
- force majeure events,
- courier or route constraints.
If an order is cancelled by us before dispatch, any eligible prepaid amount received will be refunded in accordance with applicable policy.
5. Delivery Timelines
Delivery timelines shown on the website, if any, are estimates with 7-10 business days commitments unless expressly stated otherwise in writing.
Actual delivery time may vary due to:
- destination pin code,
- courier partner performance,
- local transport conditions,
- weather,
- strikes or disruptions,
- remote-area delivery limitations,
- public holidays,
- inaccurate customer details,
- failed delivery attempts.
The Company shall not be liable for delivery delays caused by circumstances beyond its reasonable control.
6. Shipping Charges
Shipping charges, if applicable, will be shown:
- on the product page,
- at checkout,
- or before final order confirmation.
Any applicable shipping fee, handling fee, or related charge may vary depending on:
- order value,
- destination,
- weight or volume,
- promotional offers,
- delivery zone,
- special handling requirements.
Where shipping is offered free under any promotion or threshold, such benefit will apply only according to the specific terms of that offer as displayed on the website at the relevant time.
7. Order Confirmation and Tracking
After a successful order is placed, customers may receive an order confirmation by email, SMS, WhatsApp, or other available communication channel.
Tracking details may be shared after dispatch, where available.
The availability of live tracking depends on the courier partner and shipping method used.
8. Customer Responsibility for Delivery Information
Customers are responsible for providing complete and accurate details, including:
- full name,
- delivery address,
- landmark where necessary,
- valid phone number,
- email address,
- pin code.
The Company is not responsible for delays, failed deliveries, or additional costs arising from:
- incomplete address,
- wrong pin code,
- wrong contact number,
- unreachable recipient,
- refusal to accept delivery,
- repeated absence at delivery address.
If a shipment is returned to us due to incorrect customer information or failed delivery attempts, re-dispatch may be subject to additional shipping charges or order cancellation, as applicable.
9. Delivery Attempts
Delivery may be attempted by the courier partner in accordance with its own operational process.
If the recipient is unavailable, the courier partner may:
- re-attempt delivery,
- contact the customer,
- hold the parcel temporarily,
- mark the shipment undeliverable,
- return the parcel to origin.
We do not guarantee unlimited re-attempts. Delivery completion depends on the courier partner’s policy and the recipient’s availability.
10. Part Shipments
If an order contains multiple products, we may, where operationally necessary, ship the order:
- as a single shipment, or
- in multiple shipments.
This may happen due to stock position, packaging constraints, or logistics reasons.
Where part shipment is used, the customer will be informed where reasonably possible.
11. Packaging and Handling
We take reasonable care to pack products securely to reduce the risk of transit damage.
However, despite reasonable packaging precautions, transit damage may occasionally occur due to handling by third-party logistics partners or events beyond our control.
If the package appears visibly damaged, tampered with, leaking, or opened at the time of delivery, the customer should:
- avoid using the product,
- take clear photos immediately,
- contact customer support promptly,
- refer to our Return & Refund Policy for further steps.
12. Delivery of Food Products
As the products sold on the website include spices and food products, customers are advised to:
- inspect the package upon delivery,
- check the label and seal before use,
- store products according to label instructions,
- avoid use if the package appears tampered with or damaged.
Once a food product is delivered in acceptable condition, issues arising from improper storage, handling, or use after delivery will be addressed according to our Return & Refund Policy and applicable law.
13. Risk and Title
Subject to applicable law, risk in the goods generally passes to the customer upon delivery of the order to the address provided at the time of purchase.
Title in the goods passes only upon full receipt of payment, where legally applicable.
14. Delayed, Lost, or Marked-Delivered Orders
If an order is:
- significantly delayed,
- marked delivered but not received,
- partially received,
- or believed to be lost in transit,
the customer should contact us promptly with:
- order number,
- registered mobile number,
- delivery address,
- issue details,
- photos or evidence, where relevant.
Such cases will be reviewed using available courier records, tracking data, internal dispatch records, and other relevant information before resolution is determined.
15. Non-Serviceable or Restricted Locations
We reserve the right to refuse or cancel shipping to any location that is:
- non-serviceable,
- high-risk,
- operationally restricted,
- legally restricted,
- temporarily suspended by courier partners.
If such cancellation occurs after a prepaid order is placed, the eligible amount paid will be refunded.
16. Force Majeure
Shipping and delivery services may be affected by events beyond our reasonable control, including:
- natural disasters,
- flood,
- fire,
- epidemic or pandemic,
- transport disruption,
- strikes,
- civil disturbances,
- government restrictions,
- internet or system outages,
- courier network interruptions.
In such cases, dispatch and delivery timelines may be extended without liability to the Company to the extent permitted by law.
17. International Shipping
Unless expressly stated on the website, orders are intended for delivery within India only.
For any bulk, export, or special shipping requirement, customers should contact the Company directly before placing the order.
18. Customer Support for Shipping Queries
For shipping-related questions, delivery concerns, or address correction requests, customers may contact:
Customer Support
Phone: +91 3222 357479
Email: Support@nabodoy.com / Info@nabodoy.com
Business Hours: 9:00 a.m. to 6:00 p.m.
19. Changes to This Shipping Policy
We may update or revise this Shipping Policy from time to time to reflect changes in operations, shipping partners, delivery regions, website functionality, or legal requirements.
The updated version will be posted on this page with a revised effective date. Continued use of the website after such update constitutes acceptance of the revised policy.
20. Contact Details
NABODOY AGROTECH PRIVATE LIMITED
Corporate Office: Green Wood Building, OT Road, Inda, Kharagpur, West Bengal 721301
Factory Office: Village: Khelar, Post: Banpatna, Kharagpur Local, West Bengal 721301
Website: nabodoy.com
Phone: +91 3222 357479
Email: Support@nabodoy.com / Info@nabodoy.com
